Buyer's right
Right of withdrawal: Customers have the right to return purchased items within 15 days from the date of receipt, provided that the items are in their original condition with intact labels.
Satisfaction guarantee: We are committed to ensuring the satisfaction of our customers. If for any reason you are not satisfied with your purchase, contact us and we will do our best to resolve the issue.
Refund policy: In case of returning items in accordance with our return conditions, we will refund the full purchase amount within 15 days from the receipt of the returned items.
Protection of personal data: We respect the confidentiality of your personal information and commit not to share them with third parties without your consent.
Delivery and fees: We offer free delivery for orders exceeding 150 euros; otherwise, delivery fees will be applied.
Customer service: Our customer service team is available to address all your questions or concerns. Feel free to contact us via email during our business hours.
Sales terms: By placing an order on our website, you agree to our sales terms, including our return, refund, and privacy policies.
Right of return
Return eligibility: Items can be returned within 15 days from the date of receipt, provided they are in their original condition with intact labels.
Return process: To return an item, please contact our customer service to obtain a return authorization number. Once you have received this number, please include a copy of the original invoice in the return packaging.
Return fees: Return fees are the responsibility of the customer, except in cases of our error in sending the item or in cases of manufacturing defects.
Refund: Refunds will be issued within 15 days from the receipt of the returned items and upon verification of their condition. The refund will be made using the original payment method used during the purchase.
Non-returnable items: Some items such as underwear, swimwear, and items on sale may not be eligible for return due to hygiene reasons or final sale policy. Please check the product details before placing your order.
Exchanges: We do not offer direct exchanges online. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired new item.
Contact us
If you have any questions about rights, please contact us at the following address: contact@omotionthebrand.com